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Shipping Policy

Order Processing & Dispatch

We will complete order verification and inventory confirmation within 48 hours after receiving your order. Under normal circumstances, once the order is approved, shipment will be arranged within 1–3 business days. Actual delivery times depend on the carrier’s transit schedule.

If an item you ordered is temporarily out of stock, we will notify you promptly and provide an estimated restock date. Upon receiving this notice, you may choose to wait for the item to become available, modify the product specifications, or cancel the order. Cancelled orders will be fully refunded to the original payment method.

If your order contains multiple items and some are out of stock, Outsideert reserves the right to place the shipment on hold. You may choose to wait until all items are available and shipped together, or request split shipments for items already in stock. Split shipments will not incur additional shipping charges.

Shipping Costs

Shipping fees apply to all orders. We do not offer free shipping. This means that when you place an order, you will need to pay an additional amount for shipping.

Shipping Methods

Outsideert uses insured economy shipping services by default, combining multiple reliable international carriers, including FedEx, DHL, and other global logistics providers. The system automatically selects the most suitable carrier based on destination, package size, and weight to ensure safe and timely delivery.

Estimated delivery time is generally 5–15 business days after shipment.
Order processing time is not included in the estimated delivery timeframe.

Delivery guarantees do not apply in cases of delays caused by severe weather or events beyond the carrier’s control.

International Orders & Customs

For international shipments, please review your destination country or region’s regulations regarding customs clearance, brokerage fees, duties, taxes, and import restrictions. All such fees are the responsibility of the recipient.

If an order is refused due to high customs duties, brokerage fees, or taxes imposed by the destination country or region, all resulting costs will be borne by the customer.

Customs or regulatory clearance procedures may delay international shipments. Shipping fees are non-refundable in cases of customs or regulatory delays.

How Do I Track My Order?

Once your order ships, tracking information will be sent to you. You may also visit the Order Status page to check shipment progress.

If you need assistance with tracking your order, please contact our customer support team.

What If My Item Arrives Damaged or Is Lost?

We work only with trusted carriers. While we regret any inconvenience caused by lost or damaged packages, we will make every effort to work with the carrier to resolve the issue and submit a claim on your behalf.

If you prefer not to wait for the carrier’s investigation to conclude and would like a replacement item shipped immediately, please contact us.

Lost Packages

If tracking information shows that a package has been delivered but you have not received it, please contact us so we can initiate a claim. Each carrier has its own claims process and time limits.

If the original package arrives before the claim is resolved, please notify us immediately.
If the original package arrives after a replacement has already been delivered, please contact us to arrange a pickup at our expense. If you choose to keep both the original and replacement packages, we reserve the right to charge you for both.

Receiving Your Package

Please do not sign for the package before checking both the outer packaging and the contents for damage.

If damage is found:

Note the damage on the delivery receipt

Take photos of the packaging, damaged items, and any missing contents

Refuse the package

Contact us immediately so we can assist with filing a damage claim

By signing for the package, you confirm that the shipment was received in good condition and with all accessories included. Once signed, we are unable to file claims with the carrier. Please ensure all items and accessories are present and in brand-new condition before accepting delivery.

Important Notice

Once goods have been accepted by the carrier, we do not cover return shipping costs for items returned via freight transportation. If you wish to return an item, return shipping costs must be covered by the customer.